Privacy notice.

Neza Communications Ltd, trading as Neza PR, is responsible for the personal information described in this notice. We are registered in England & Wales with company number 17563423.

Our registered office is 86-90 Paul Street, London, England, EC2A 4NE. For any privacy question or request, email PR@nezacommunications.com.

• Contact enquiries: your name, email address, company name if provided, your message and any follow-up correspondence.
• PR narrative briefs: your company name, company stage, market and geography, PR goals, and any company story or proof points you choose to enter.
• Website usage and technical information: pages visited, referral source, country, browser, operating system, device type, time on page, page speed, errors, and button and link clicks.

Please do not put confidential, sensitive or unnecessary personal information into the narrative builder.

• To respond to enquiries, discuss our services and manage a potential or existing client relationship.
• To generate the PR narrative and media pitch angles you request.
• To operate, protect, troubleshoot and improve our website and services.
• To meet legal obligations, establish or defend legal claims, and prevent misuse.

Depending on the activity, UK data protection law may allow this processing because it is necessary to respond to your request, take steps you ask for before entering a contract, perform a contract, meet a legal obligation, or pursue our legitimate interests in running and improving Neza.

Contact form and website infrastructure

When you send an enquiry, Lovable Cloud processes and stores the details you submit so Neza can receive and respond to it. Lovable also provides the infrastructure used to operate the website.

Visitor analytics

Neza’s visitor analytics uses no cookies, stores nothing on the visitor’s device, doesn’t keep IP addresses and doesn’t identify visitors. Lovable provides this analytics service and collects the data for us. Lovable’s privacy policy explains how it handles it.

It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links they click.

Page visits, time on page, page speed, errors, and button and link clicks are recorded for every visitor, without cookies and without identifying anyone. Detailed data is kept for 90 days and daily summaries for a year.

AI narrative builder

When you generate a narrative, your brief is sent to Lovable’s AI Gateway and the AI model provider so they can produce the response. Neza does not save your brief in the website’s enquiry database. The generated narrative is shown in your browser, and you choose whether to copy or download it.

Fonts and external links

We load typefaces from Google Fonts. When a page loads, your browser contacts Google and shares technical request information, which can include your IP address and browser details. If you follow an external link, such as our LinkedIn link, that service receives information under its own privacy terms.

We share information with the service providers described above where needed to operate the website and provide the feature you request. We may also disclose information where required by law, to protect our rights, or as part of a business transfer. We do not sell your personal information.

Some service providers may process information outside the United Kingdom. Their own privacy notices explain their processing and international transfer arrangements.

We keep enquiry details and correspondence only for as long as needed to respond, manage our relationship, maintain appropriate business records and meet legal obligations. Lovable keeps detailed analytics data for 90 days and daily summaries for a year. Narrative briefs are not saved in Neza’s website database.

Lovable’s visitor analytics uses no cookies and stores nothing on your device. Our contact form and narrative builder do not set their own cookies. External providers may process technical information when your browser requests their resources or when you visit their websites.

Depending on the circumstances, you may have the right to ask for access to your personal information, correction, deletion, restriction or transfer, and to object to certain processing. Where we rely on consent, you may withdraw it. Contact us to make a request.

You can also complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to address your concern first.

We may update this notice when our website, providers or practices change. The latest version will always appear on this page with its revision date.

Questions and requests can be sent to PR@nezacommunications.com or posted to Neza Communications Ltd, 86-90 Paul Street, London, England, EC2A 4NE.